Membership FAQs

How do I become  Member?

You can sign up online or in person at the centre. There is a bit of paperwork so we need you to come in and see us so we can show you around, issue your access wrist band and complete the necessary forms.  Please allow up to 30 minutes for sign up because you will need to complete a short safety induction prior to your access band being issued. Our Membership Consultants are available:

  • Monday – Friday  9am – 11.30pm  and
  • Monday – Thursday 3.30pm – 7.00pm

Appointments are recommended.  If you can’t make it in during these times, please contact us to arrange an alternative time.

Save time, sign up online – this allows you to do all the paperwork and payments when it suits you.  If your membership requires gym access, you will need to meet with a Membership Consultant for a short 10 minute safety induction and purchase your access device.  Once you’ve completed the online sign up, call us and we will book you in.

What is the minimum age to become a member?

Persons aged 16 years and older may purchase a standard (unrestricted) membership. We have a Youth membership option for 14 – 16 year olds which allows access to the gym and certain group fitness classes at specified times – please see our group fitness timetable for details.

How do I cancel my membership?

4 weeks prior notice of your intent to cancel is required. Cancellation requests must be submitted on a Membership cancellation form in advance. Forms can also be obtained from reception.

Is there a cancellation fee?

No cancellation fees apply.

Can I suspend my membership?

Yes, you can suspend your membership. See terms and conditions for more details of suspension periods.

Suspension requests must be submitted on a Membership Suspension form in advance. Suspensions cannot be back-dated.

Can a friend use my membership access band while I’m on holidays?

No, membership access bands are allocated to an individual and cannot be shared. Allowing another person to use your membership access band at any time is a breach of the terms and conditions of membership and may result in your membership being cancelled.

What if I lose my membership access band?

If you lose your membership access band, we can re-issue a new one at a cost of $21.00

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