Membership FAQs

How do I become  Member?

You can sign up online or in person at the centre. If your membership requires gym access, you will need to complete a short 10 minute safety induction and purchase your access device.  If you have done your sign up online, call us and we will book you in.

Our Membership Consultants are available:

  • Monday – Friday  9:00am – 11:30am  and
  • Monday – Thursday 3:30pm – 7:00pm
  • Saturdays 8:00am - 10:30am

Appointments are recommended, but if you can’t make it in during these times, please contact us to arrange an alternative time.

What is the minimum age to become a member?

Persons aged 16 years and older may purchase a standard (unrestricted) membership, attend the gym casually and attend all classes .

A Youth Membership Option is available for 14 – 15 year olds which is restricted to staff hours and youth friendly classes.

Do I have to pay anything on sign up?

Our memberships are always charged in advance so there will be a pro rata amount charged on the day you sign up to take your payments to the first direct debit date. There is no joining fee but there is a charge for an gym access band if required.

What do I need to bring for a workout? 

The essentials for any exercise program is comfortable clothing, closed-in shoes (eg. sneakers), a sweat towel and drink bottle.

Do you have lockers?

Lockers are available in the gym, free of charge for members and casual gym users.

Can a friend use my membership access band while I’m on holidays?

No, membership access bands are allocated to an individual and cannot be shared. Allowing another person to use your membership access band at any time is a breach of the terms and conditions of membership and may result in your membership being cancelled.

What if I lose my membership access band?

If you lose your membership access band, we can re-issue a new one at a cost of $21.00 or you can pre-purchase online member portal and pick up from reception at your convenience.

Will you increase my fees?

Our membership fees are reviewed once per year and any changes to the direct debit fee will be applied after 1st July each year. If you pay for your membership upfront, there will be no fee changes for the duration of your membership. We give our customers written notice at least one month prior to any changes being implemented.

Are there any concession rates?

Concession rates are available for valid Pension card, Seniors, Student  and Health Care Card holders. Proof of concession must be provided on sign up.

How do I update my personal details/bank account details?

Please hand completed form to reception. 

Alteration to Membership Type

Change of Payment Details

How do Direct Debits work?

Direct debits are debited from your nominated bank account or credit card every 2nd Friday.  Unfortunately you cannot nominate a specific date to have your payments debited from your account.

What happens if your direct debit payment is rejected?

If a direct debit is not successful we will let you know and you may be liable for an administration fee to cover costs incurred due to the rejection. Please let us know immediately if your credit card or bank account details change.

Can I suspend my membership?

Yes, you can suspend your membership. See terms and conditions for more details of suspension periods.

Suspension requests must be submitted on a Membership Suspension form in advance. Forms can also be obtained from reception.

How do I cancel my membership?

4 weeks prior notice of your intent to cancel is required. Cancellation requests must be submitted on a Membership cancellation form in advance. Forms can also be obtained from reception.

Please also complete a refund form 13 if your membership is paid upfront and you require a refund.

Is there a cancellation fee?

No cancellation fees apply.

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