There is a bit of paperwork so we need you to come in and see us so we can show you around, issue your access wrist band and complete the necessary forms. Please allow up to 30 minutes for sign up because you will need to complete a short induction prior to your access band being issued. Our Membership Consultants are available:
- Monday – Friday 9am – 11.30am and
- Monday – Thursday 4.30pm – 7.00pm
Appointments are recommended. If you can’t make it in during these times, please call 9724 1400 or email us to arrange an alternative time.
What is the minimum age to become a member?
Persons aged 16 years and older may purchase a membership (this includes a 7 day trial membership). Anyone under the age of 16 cannot use the gym facilities. Some group fitness classes may be attended by 14 and 15 year olds – please see our group fitness timetable for details.
I just want to know your membership prices?
Our Membership Consultants are happy to provide our current membership rates over the phone or via email. Please submit an enquiry using the form below, so we can contact you with the information.
How do I cancel my membership?
Any request to cancel a membership must be received in writing on a Membership Cancellation Form. Cancellations take effect 4 weeks from the date your cancellation form is received.
Is there a cancellation fee?
If you have not completed your minimum term of membership, a cancellation fee will apply. The cancellation fee is calculated by multiplying $12.50 x the number of months (or part thereof) remaining on your minimum commitment period.
Can I suspend my membership?
Yes, you can suspend your membership for the following periods at no charge: 12 mth M’ship – minimum 2 weeks, maximum 4 weeks 6 mth M’ship – 2 weeks (to be taken in one block) 3 mth M’ship – 1 week (to be taken in one block) 1 mth M’ship – no suspension available Suspension requests must be submitted in writing on a Membership Suspension form in advance. Suspensions cannot be back-dated.
Can I transfer my membership?
Yes, you can transfer your membership. A transfer fee of $20 is required together with a completed transfer form.
Can a friend use my membership access band while I’m on holidays?
Membership access bands are allocated to an individual and cannot be shared. Allowing another person to use your membership access band at any time is a breach of the terms and conditions of membership and may result in your membership being cancelled.
Do you have FIFO memberships?
Yes we do and they aren’t complicated. Please submit an enquiry using the form below and outlining your current roster. We will need a copy of your roster or a letter from your employer stating how many weeks your on shift and the number of weeks you’re off shift.
What if I lose my membership access band or Preva wristband?
If you lose your membership access band, we can re-issue a new one at a cost of $15 If you require a replacement Preva wristband, there is a replacement cost of $7.